Privacy Policy

GamTurfs ("we", "us", "our") operates the GamTurfs turf-booking platform and website (gamturfs.gm). This Privacy Policy explains what information we collect about you, how we use it, and the choices you have. By using our service, you agree to the practices described here.

1. Information We Collect

• Account information — your name, email address, and password (stored securely as an encrypted hash) when you register. If you sign in with Google, we receive your name and email from your Google account.
• Phone number — required for WhatsApp-based sign-in and for booking notifications. A one-time passcode (OTP) is sent to your phone and expires within 5 minutes.
• Booking information — turf, date, time, duration, price, and booking status when you make or manage a booking.
• Payment information — bookings are paid through Wave. We do not store card numbers or bank details; payment is processed by Wave under its own terms.
• WhatsApp messages — if you opt in, we send booking confirmations, reminders, and payment-due notices by WhatsApp. Turf owners may receive booking and payout notifications for their turfs. We may also receive the content of messages you send to our WhatsApp business number, including requests you make to a turf owner.
• Image uploads — turf photos are stored with our image hosting provider (Cloudinary).
• Push notification preferences — if you enable browser push notifications, we store a subscription identifier to deliver them.
• Usage data — basic technical information such as device type, browser, and pages visited, to keep the service working and improve it.

2. How We Use Your Information

• To provide and maintain our turf-booking service
• To verify your identity with one-time passcodes
• To process bookings and payments (via Wave)
• To send confirmations, reminders, and payment notices by email, WhatsApp, or push notification
• To notify turf owners of new bookings and payouts
• To provide customer support
• To improve our services and develop new features
• To prevent fraud, abuse, and security incidents

3. WhatsApp Messaging

WhatsApp messages are delivered through Meta's WhatsApp Business Platform. By choosing WhatsApp sign-in or opting in to WhatsApp notifications, you authorise us to send one-time passcodes, booking confirmations, reminders, payment-due notices, and related updates to your phone number. Turf owners registered with us may receive booking and payout notifications to the number on their turf.

You can stop receiving marketing WhatsApp messages at any time by replying "STOP" to any such message or updating your preferences in your account. Transactional messages (for example, about an existing booking) may still be sent.

4. Information Sharing

We do not sell, trade, or rent your personal information. We share it only with trusted service providers who help us operate the service, and only to the extent needed:

• Wave — to process payments
• Meta (WhatsApp) — to deliver WhatsApp messages and one-time passcodes
• Google — for Google sign-in
• Cloudinary — to store turf images
• Database and hosting providers — to store and serve app data
• Email provider — to send booking confirmations

We may also disclose information where required by law, to enforce our Terms of Service, or to protect the rights and safety of our users and the public.

5. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit, hashed passwords, and limited access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep account and booking information for as long as your account is active and as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. One-time passcodes are kept only long enough to verify you and are then deleted.

7. Your Rights

You have the right to access, correct, or delete your personal information. You can update most of this in your account settings, or contact us and we will help you. You may also opt out of marketing communications at any time.

To request deletion of your account and personal data, visit our Data Deletion page or email management@gamturfs.gm. We will process requests within 7 days. Booking and payment records required for accounting and tax purposes are retained but anonymized (name, email and phone removed).

8. Children

Our service is not directed to anyone under the age of 16, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above. Material changes will be communicated to you where appropriate.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: management@gamturfs.gm
Phone: +220 349 4546, +220 511 6566
Address: Brusubi Phase 1